Privacy Policy

1. Information We Collect

We collect information in two ways: information you provide directly and information collected automatically when you visit the site.

Information You Provide

• Name and contact information (phone number, email address, mailing address) submitted through our contact form or provided when you call us.
• Project details such as the type of flooring service you need, property address, and any photos or descriptions you choose to share.
• Communications you send us by email or through any contact form on this site.

Information Collected Automatically

• Browser type, device type, operating system, and IP address collected through standard server logs.
• Pages visited, time on site, and referring URLs collected through analytics tools (such as Google Analytics) to help us understand how visitors use the site.
• Cookies and similar tracking technologies that store small pieces of data in your browser to improve site functionality and track usage patterns.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule free estimates.
• Provide the services you request and communicate about your project.
• Send appointment reminders or follow-up messages related to your project, if applicable.
• Improve our website content and user experience based on usage data.
• Comply with applicable laws and regulations.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Cookies and Tracking Technologies

Our website uses cookies - small text files stored in your browser - to improve your experience and gather analytics data. Cookies help us understand which pages are most useful and how visitors navigate the site.

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. If you disable cookies, some features of this site may not work as intended.

We may use third-party analytics services, including Google Analytics, which places its own cookies. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

4. How We Share Your Information

We do not sell or share your personal information with third parties for marketing purposes. We may share your information only in these limited circumstances:

• With service providers who help us operate our business (such as our contact form platform), under agreements that require them to protect your data.
• When required by law, such as in response to a court order, subpoena, or government request.
• To protect the rights, property, or safety of our business, our customers, or others.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to complete any project or service request, or as required by law. Contact information for past customers may be retained in our records for business continuity purposes. You may request deletion of your personal data at any time by contacting us at the address below.

6. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information, subject to certain exceptions.
• The right to opt out of certain uses of your information.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us using the information in Section 9.

7. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your data to a reasonable standard.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external site before providing personal information.

9. Contact Us About Privacy

If you have questions about this Privacy Policy or want to exercise your data rights, contact us at:

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.